| | Shipping, Handling and Insurance, Order Tracking, Product Returns, Credits and Coupons FAQ's |  | | Frequently Asked Questions
about:
Shipping, Handling and Insurance so you will know what the best option is to receive your order from us quickly and easily.
Order Tracking so you know where your order is and when you can start using your new stuff.
Product Returns in case you changed your mind, or got something as a gift and want something else, or in the rare case that we made a mistake in your order or our product does not meet your expectations.
Credits and Coupons Credits for all of the above reasons, and Coupons so you will know how to use the coupons that we make available to our customers and mailing list subscribers.
Shipping, Handling and Insurance
Domestic Shipping -
Easily Estimate Shipping Cost To get an estimate use the shopping cart and put your items into the cart, then enter your destination city and zip code and/or country to get a specific order amount with our charges for shipping included. You will also have an opportunity to change your shipping option at this time.
UPS Ground Time in Transit Map- The Yahoo store integration with UPS Real Time Rates does not yet calculate the shipping time-in-transit for UPS Ground so we created this map to help answer this common question - "How long does it take to get to my location if I use UPS Ground?"
click here to see the UPS Ground map from our fulfillment facility from zip code 37615 in TN.
If your order form is complete and accurate, and received by our fulfillment center by 3:00PM Eastern time, orders for locations in the USA are normally shipped the same business day. Otherwise they will normally go out the next business day. Your shipping choices on domestic orders are UPS and USPS Priority Mail.
We do not add any handling charges to your order. You are only charged what we pay for shipping. For USPS and DHL that is an average figure and for UPS we now use their Real Time Rates so you are charged based on:
1. The distance from your location to our fulfillment center in Tennessee.
2. The total weight of your order.
3. How quickly you need it delivered.
We recommend UPS and DHL so that we can effectively track and insure the delivery of your order.
All of our UPS and DHL tracked and insured shipments are guaranteed against loss or delay. These guarantees do not cover delays due to natural disasters or weather but in the event of a covered claim we will do one or more of the following: refund all or part of your shipping costs as appropriate, deal with the shipper and make the claim for the loss, expedite your replacement order as soon as possible.
Domestic Shipping
UPS Ground - We use UPS Real Time Rates and the cost varies based on the weight of your order. UPS.com says you can expect your package to be delivered in "3 to 5 business days" from the date it ships.
UPS Second Day -We use UPS Real Time Rates and the cost varies based on the weight of your order.
UPS Next Day - We use UPS Real Time Rates and the cost varies based on the weight of your order. We do not offer Overnight Saturday Delivery.
FREE SHIPPING is available inside the USA!! Buy $70.00 or more of our products, place your order online, and get FreeGroundShipping. Just select UPS Ground and enter the coupon code "FreeGroundShipping" when you enter your shipping and credit card billing info and your shipping is free!
Please note - Shipping charges for battery wallets and plastic battery cases is a little more than the actual weight of the cases because the Yahoo store integration with UPS Real Time Rates only allows a minimum weight of 0.1 lb per item.
USPS Priority - $4.05 for all orders less than 1 pound anywhere in the USA! This option is very cost effective for customers in Alaska and Hawaii and is available for shipments over one pound. e.g.- 1-2 pounds is $6.00, 2-3 pounds is $6.50, etc. It is not the recommended option for orders to be shipped to destinations inside the continental USA because we have such good rates with UPS that are trackable and insured. USPS Priority is an inexpensive option for small orders that do not need to be tracked or insured against loss. If you prefer to use USPS for your packages for APO, FPO, and PO boxes, or for deliveries to Alaska and Hawaii, just select USPS Priority - Uninsured. However, if you select this shipping option and the USPS loses your package we cannot replace it, so please do not select this option if you want our standard, fully trackable and fully insured shipping service. FYI - USPS sometimes cannot track their packages, and they can sometimes take 7-10 days or more depending on your location, so if you choose this shipment method you need to be patient.
International Shipping -
Easily Estimate Shipping Cost To get an estimate use the shopping cart and put your items into the cart, then enter your destination city and zip code and/or country to get a specific order amount with our charges for shipping included.
What countries do we ship to exactly? - Use the same shipping estimator and get a complete up to date list of the countries that we accept orders.
UPS Real Time Rates are used here too. In addition we offer DHL Worldwide Express to several countries that we frequently ship to. The price varies by order weight and destination country. DHL is used only for international orders. To get an estimate use the shopping cart and put your items into the cart, then enter your zip code and/or country for international deliveries to get a specific order estimate with shipping cost. International orders do not include import duties and tax that may be mandated by your country and collected by the carrier.
International orders are normally shipped within two business days of receipt. This service usually delivers your package to you in just a few days, unless there are delays in customs in your area. (We are not responsible for customs delays, fees, or taxes if required by your country and we are required to send a commercial invoice that reflects the actual sales total of your order - without the shipping cost.)
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Order Tracking
When you place your order on the greenbatteries.com store you get an automated order confirmation email to the email address that you entered while placing your order. You will also get a shipping notification email with your tracking number when your order ships so that you can track it on its way to you. (Except USPS deliveries.)
We have also included the following tracking links and phone numbers, where available, to assist you in keeping track of your orders.
United Parcel Service
U.S. Postal Service DHL Worldwide Express
If you have any questions or concerns about your order status that are not answered here, please feel free to contact us.
Product Returns
Greenbatteries.com strives to provide excellent service, the highest quality products, and great value.
We guarantee all of our products for 1 year from the date of purchase against defects in material and craftsmanship. If the product is damaged or defective, is not what you ordered, or if you are not satisfied with the quality, we will replace the product or you can return it and you will receive a full refund, including shipping.
Items returned because you ordered the wrong item, or you no longer want or need the item, may incur a $4.95 restocking fee and the refund will not include the shipping costs that you paid to receive or return your order. To get a full refund on your order the item(s) must be received by us in its original packaging, unopened, so we can return it back to stock.
Please email us to automatically create a return request.
For return requests please include, at a minimum, your order number, and the reason for the return in the email that you send to us, include a copy of the customer service ticket in the package that you send to us so that we can process your return in a timely manner.
For damaged or defective products that you want replaced we will first send your replacement and a return label so you can return the product at no extra cost to you.
Products returned but not received are the sole responsibility of the consumer. Please use a trackable and insured shipping method for your own protection.
If you have any questions or concerns about your return status, log onto our customer service website and enter the username and password that you received when you got your first automated response to your customer service request.
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Credits and Coupons
Credits for returned items will be issued after our returns department receives and processes your return. Please allow 10 days from the date of your return for your credit to be issued. Credit may take up to two billing cycles to be reflected on your statement.
Coupons are for online orders only and are used for a variety of things such as Free Shipping, and various other promotions. Some have expiration dates, some don't. When you want to use a coupon in our store, just enter the coupon code exactly as it is written into the "Coupon or Promotional Code: field when you enter your credit card information during the checkout process.
If you have any questions or concerns about your credit status, please feel free to log onto our customer service website and check the status of your customer service request.
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