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Here are the best ways to reach us for any questions or concerns:

1. Before you place an order.
2. After you have placed an order.
3. General questions about our products or website.

Before you place an order.

  • To place an order by telephone - Call us toll free at

    1-800-790-7866 Ext. 1

    To get detailed information on our products or services and/or for product recommendations or availability send an email to
    curtis@greenbatteries.com

    If you get voice mail I am either on the phone or away from the office, please leave a message and I will get back to you ASAP.

  • Purchase Orders - We accept purchase orders with a minimum initial order of $200.00 and will be happy to work with you to set up your company, institution, or school with an ongoing account. If you send the PO via fax, please amke sure to include the contact persons name and email, or your order may be delayed.

    Send your written and signed purchase order to: purchaseorders@greenbatteries.com via email or via fax 815-301-3958
    and if you are not a public corporation or government entity, please include credit references with your purchase order so that we can create an open account for you.

  • International Orders - We have received many requests for our products outside the USA and are accepting orders for shipment to many international locations. We are still expanding our ability to accept orders in other areas so if you have a need for our products, please send us an email at: curtis@greenbatteries.com and we will get back in touch with you quickly.

    After you place an order.

  • Customer Service Ticket (CST) system - Email requests are automatically assigned a unique CST number that allows our greenbatteries.com team to accurately monitor each inquiry and ensure a quick and complete response. This CST number is sent to you in the initial response email so that you know that we received your CST and will respond ASAP.

    Email is normally the quickest way to get your questions answered for orders that have already been placed.

    Our customer service help desk is accessible to you very easily by sending a regular email to the orders@, shipping@ or returns@ email addresses. (See details and email links below.)

  • Orders - For questions about the status of an order you have already placed, or to request a change to an existing order prior to it being shipped (M-F daily cutoff time is 3PM EST), include your order number, your specific question or request and our fulfillment manager will respond, typically that same day if your email is received before the shipping cutoff time otherwise the next business day, to your email sent to:
    orders@greenbatteries.com

  • Shipping - For questions about an order after you have received your shipping notification/tracking email please include your order number, your specific question or request and our fulfillment manager will respond to your email within 24 hours (except weekends) to your email sent to:
    shipping@greenbatteries.com

  • Returns - For requests for a product return or replacement, please include your order number, your specific question or request and email us at: returns@greenbatteries.com

    Click here if you want more details on our returns policies and procedures.

  • General questions

    For general non-urgent questions about our products and/or website, or batteries in general, please email us at:
    info@greenbatteries.com and we will get back in touch with you at our earliest convenience. If it is a really good question that we feel others would benefit from, we may add it to our greenbatteries.com blog.

  • If you have questions, comments or concerns about our website content, development, new products and/or any of the service that you have received from us, please contact me directly.

    Main office:

    Responsible Energy Corporation
    Curtis Randolph - CEO
    16157 Galena Meadows Drive
    Reno, NV 89511
    Toll free 800-790-7866
    fax 815-301-3958
    cell 775-722-9901
    curtis@greenbatteries.com

    Fulfillment center:

    Fulfillment Manager
    149 Old Gray Station Road
    Gray, TN 37615
    order@, shipping@, and returns@ greenbatteries.com for customer service.
    No published phone - email only checked multiple times per day Monday thru Friday.

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